Warranty

Guarantee

Australian Consumer Law

On all of our goods, you have the benefit of a statutory consumer guarantee. In summary, goods are guaranteed to be of “acceptable quality” (fit for purpose), goods are guaranteed to match any description against which they are sold and goods are guaranteed to match any sample against which they are sold. These consumer guarantees are provided for by the Australian Consumer Law and, if you believe anyone of these guarantees is not satisfied by a Britax product, you have rights under the Australian Consumer Law to enforce that guarantee.

Your rights under the statutory consumer guarantees are set out in the Australian Competition and Consumer Commission’s Consumer Guarantees – A Guide for Consumers.

In addition to the statutory consumer guarantees, BRITAX offers its own company warranty on all of its products. You therefore have the option of seeking redress for defective or faulty product either under the BRITAX company warranty or the statutory guarantees. After the Britax company warranty expires, you still have your rights under this statutory consumer guarantees.

Depending on the product involved, the following Britax company warranty applies:

  • BABYLOVE Warranty;

BABYLOVE Warranty

Babylove products are covered by this company warranty against faulty materials and workmanship (normal wear and tear excluded) that affects the normal operation of your Babylove product. In the unlikely event that you find that your Babylove product does not satisfy this warranty, Britax will (at its option) repair or replace that product within a reasonable period of you making a claim in accordance with this policy.

In the event that a replacement product is no longer available, Britax reserves the right to provide what it considers to be a suitable alternative.

For this company warranty to apply, you must make an application before the expiration of the following periods from date of purchase*:

  • 5 years on Babylove car seat moulding, harness and fittings;
  • 2 years on softgoods supplied with your Babylove car seat at the time of purchase (including accessories); and
  • 2 years on BABYLOVE strollers, BABYLOVE stroller accessories, highchairs, portable cots, walkers and rockers.

This company warranty does not apply to second hand or aftermarket goods or goods used for rental, hire or other commercial purposes or to any claim where the damage or fault is, in whole or part, the result of incorrect installation, mistreatment, intentional damage, any use other than use in normal conditions or any use otherwise than in accordance with the instruction manual for that product.

Please read your instruction manual carefully before using any of our products.

This company warranty does not apply to second hand or aftermarket goods or goods used for rental, hire or other commercial purposes or to any claim where the damage or fault is, in whole or part, the result of incorrect installation, mistreatment, intentional damage, any use other than use in normal conditions or any use otherwise than in accordance with the instruction manual for that product.

Please read your instruction manual carefully before using any of our products.

Making a Claim under one of the company warranties:

As already noted, your rights under a Britax company warranty are separate from and independent of your rights under the statutory consumer guarantees. What you need to do to enforce your rights under a statutory consumer guarantee is set out in the Australian Competition and Consumer Commission’s Consumer Guarantees – A Guide for Consumers.

To make a claim under a Britax the company warranty, please contact our customer service team by email at [email protected] or on 1300 303 330.

You will be required to:

  1. Return the product to the place of purchase or to a designated repair agent;
  2. Present your receipt as proof of purchase;
  3. Identify the defect in the product; and
  4. Present the product to Britax for inspection upon request.

Britax will advise you whether the product is covered by the Britax company warranty. Britax ’decision of whether a product is covered by a Britax company warranty is final. Britax will act reasonably when determining whether a product is covered by a company warranty.

International Warranty 

Britax products are available through a network of retailers in Australia and New Zealand. If you are an international customer we do not offer a warranty service outside of these regions.

Please call our team on 1300 303 330 or alternatively email us [email protected]


*Valid proof of purchase, in the form of a retail receipt, must be provided to Britax to be eligible to make a warranty claim.